With almost 20 years at CoverMy, Chief Operating Officer Sian shares why the Essex-based insurance broker puts relationships at the heart of its business, and why personal service and good advice still matter.
Getting to Know the People Behind the Policies
“At CoverMy, we’re an Essex-based insurance broker helping individuals and businesses across the UK find the right cover. We offer everything from taxi, courier, minibus and fleet insurance to business and commercial property protection.
Having worked here for almost 20 years, I’ve seen the business and the insurance industry change considerably. However, one thing I’m particularly proud of is that we’ve maintained a genuinely personal approach to looking after our customers.
We believe getting to know our customers is just as important as finding them a competitive quote. While most conversations take place over the phone, there are times when meeting face-to-face can be particularly valuable. Depending on the needs of the business, this might involve a meeting at our Harlow office or a visit to the customer’s premises.
Taking that extra time helps us better understand how a business operates and the risks involved in its day-to-day activities. Seeing things firsthand can sometimes highlight gaps in existing cover that might otherwise be overlooked. It’s all part of making sure we’re recommending insurance that properly reflects the needs of each business.”
Helping Customers Understand Their Cover
“One thing we’ve always been passionate about is helping customers understand what they’re actually buying. Insurance can be complicated, particularly when you’re starting a business or entering a new industry. We don’t expect everyone to know exactly what cover they need before speaking to us.
For example, a landlord might have buildings insurance but not realise they should also consider loss of rent or property owners’ liability cover. Similarly, a charity might not be aware of the different insurance needs that come with running events, managing volunteers or operating from its own premises.
Our insurance experts take the time to explain these things, ask the right questions and help customers make informed decisions. We know that price matters, but finding the cheapest insurance isn’t always the best approach. It’s about finding a policy that’s tailored to the customer’s needs, with the right level of protection for their circumstances.”
The People Who Make CoverMy
“Another thing I’m incredibly proud of is our team here in Harlow, Essex. Our customers have access to knowledgeable insurance experts and customer service staff who genuinely care about helping them.
Over the years, we’ve built some fantastic relationships with customers who return to us and recommend us to others. I particularly love seeing our team members mentioned by name in customer reviews. It shows that people remember the person who helped them, and for me, that’s what great customer service is all about.”
Looking Ahead Without Losing the Personal Touch
“After almost two decades with CoverMy, I’m excited about where we’re heading. Technology is making insurance more accessible and efficient, and we’re always looking for ways to improve our services. However, I believe it’s important to combine that convenience with the personal relationships and industry knowledge our customers value.
With almost 50 years of industry experience behind us, we’re continuing to grow while staying true to what matters most. I want CoverMy to remain a business where customers feel listened to, understand their insurance and feel confident in the cover they’ve chosen.
Most importantly, I want them to know there’s a friendly, knowledgeable team they can turn to. It’s the relationships we’ve built and the trust people place in us that make me proud to be part of CoverMy.”
Let’s Talk About Your Insurance Needs
Learn more: Visit our CoverMy website to explore the different types of insurance we offer for individuals and businesses across the UK.
Get a quote: Request a quote tailored to your needs.
Need some help? Call our friendly team on 0345 402 7070 and we’ll be happy to talk through your circumstances and insurance requirements.
Based in Harlow or the surrounding area? We’re proud to be an Essex-based insurance broker, building real relationships with our customers and offering a personal approach to insurance.
Not local? No problem — CoverMy helps individuals and businesses find insurance across the UK.
