Congratulations! You’ve just taken out your taxi insurance policy with CoverMy.
We know it can feel a little overwhelming at first, so we’ve put together a simple guide to walk you through what happens next and what you need to do to make sure everything runs smoothly.
Step 1: Check Your Welcome Email
Once you have taken out your policy, you’ll receive a welcome email from us containing:
- Your policy documents
- Key information
Take a moment to check the details carefully:
- Your full name (spelling matters!)
- Vehicle details
- Your policy start date
Important: If you’ve added any bolt-on policies, these may arrive in a separate email. Keep an eye out so nothing gets missed.
⚠️ Can’t find your email? Check your spam or junk folder first. If it’s still missing or something doesn’t look right, contact us and we’ll make sure everything is corrected.
Step 1.5: Register Your Online CoverMy Account
Once you’ve checked your welcome email, make sure you register your online CoverMy account.
Here’s what you need to do:
- Open your welcome email.
- Look for your unique ID and one-time use password.
- Go to the CoverMy website ([Insert link]) and use these credentials to create your account.
- Set a new secure password that you’ll remember.
Once registered, you can:
- Access your policy documents anytime
⚠️ Important: Your account must be registered to access full policy documents. Keep your login details safe and don’t share your one-time password with anyone.
Step 2: Check Your Insurance Certificate
Your Taxi Insurance certificate is your official proof of cover. Make sure it is:
- Correctly issued in your name and for your vehicle
- Sent to any platform or company you work with (ride-sharing, food delivery apps, etc.)
Some examples:
- Local council: May need a copy of your certificate to apply for or renew your taxi licence
- Just Eat / Uber (etc.): Often need a copy of your certificate before you start driving or delivering
Your certificate can always be found in your welcome email, and if you need a certified copy, just let us know, we’ll make sure it’s sent directly to you.
Step 3: Know What Documents You’ll Need
Your welcome email will also list the documents needed to validate your policy. Most commonly, these include:
- Driving licence
- Private Hire or Hackney Carriage Driving Licence
- Private Hire or Hackney Carriage Vehicle Licence
Take a few minutes to read the email carefully so you know exactly what’s required. This ensures your policy is fully validated.
Step 4: Send Us Your Documents
You have 14 days from your policy start date to send us the required documents. You can do this via:
- Email: engagement@covermy.com
- WhatsApp: 0795 583 8758
If you’ve applied for a document but are still waiting, don’t worry, just send us proof of application and we’ll make a note on your file.
Step 5: Know Who to Contact
If you need extra help at any stage, here’s who to reach out to:
- Sales & Policy Changes: 0345 456 4444 (Option 1)
- Customer Engagement Team: 0199 256 6970
- Make a Claim: Click Here
- Bolt-On Policies: 0345 456 4444 (Option 1)
We’re here to help with any questions, whether it’s checking documents, understanding your cover, or making a change.
Welcome to CoverMy Cab
Starting your policy is just the first step, making sure everything is set up correctly is the next. By following these steps, you’ll have peace of mind knowing your policy is validated, your documents are sent, and your Taxi Insurance certificate is where it needs to be.
Drive with confidence, knowing CoverMy Cab has you fully covered.
