What happens if I have an accident that isn’t my fault?
Our claims handlers will help you report the accident and recover costs from the other insurer.
Am I covered to drive outside the UK?
Many of our policies include EU or international cover, but it depends on your policy type. Check your wording or contact us to confirm.
Can I add or remove vehicles during my policy?
Yes. Just let us know and we’ll update your policy.
What is a return premium?
A return premium happens when your policy is reduced or cancelled, and the insurer owes you money. Examples: With MPF:
What is an additional premium?
An additional premium happens if your policy changes after it starts and the cost increases. Examples include: If you’re paying via MPF:
How long will my refund take?
Refunds are processed as quickly as possible, but timescales depend on your bank.
Will I be eligible for a refund?
Refunds are worked out on a pro-rata basis. Once we have your request, we’ll send you a cancellation quote with a full breakdown. You can choose to accept and cancel or continue your policy.
Will my policy auto-renew?
Motor insurance: We never auto-renew, so you’re always in control. Some commercial policies: Auto-renewal may be available. If you’re unsure, check your policy wording or contact us.
Can I change my Direct Debit details?
Yes, you can update your bank or card details anytime at no extra cost.
Can I change my Direct Debit date?
Yes. Once your first payment has been taken, you can move your Direct Debit date to the next available collection, free of charge. Please note: this isn’t available for 11-month payment plans.
